Last Updated: June 2, 2026

PART 1: PRIVACY POLICY

Our Commitment to Privacy We are committed to the right to privacy for our patients and website visitors. When a person visits our website, we may collect and track data from our site’s server. This information helps us to improve upon the content provided on our site. Information collected may include how long you spend on our site, the pages you visit, your browser and operating system types and the name of your Internet service provider.

Our website provides the capability to request information online. To process your request, we may require that you provide us with personal identifying information. All information collected is held in complete confidence. It is our policy not to share the information with third parties for any reason, unless legally required to do so or as necessary to process your requests.

If you have any questions about our privacy policy or our use of information gathered through our website, please contact us.

Collection, Use, & Sharing All of the information collected on this site is NOT shared with any 3rd party without your direct and voluntary approval. None of this information will be sold or rented to anyone under any circumstance. Specifically, your mobile information and SMS opt-in consent will not be shared with any third parties or affiliates for marketing or promotional purposes.

We collect and use your information to respond to you regarding the reason you contacted us as outlined on our contact form. Unless requested otherwise, we may send you emails in the future in order to discuss scheduling, specials, new products or services, or changes to our privacy policy.

Security To protect your information our site uses Transport Level Security (SSL) encryption. When you submit your information via our website, the information is protected both online and offline.

Beyond using encryption online to protect your information, we also take measures to protect your information in our office. Your personal information is only provided to employees in order to perform a specific job such as billing or customer service. Our office computers & servers are kept in a physically secure environment.

Control Over Your Information You may opt out of any future contact from us at any time. To opt out of text messaging, simply reply “STOP” to any text message you receive from us. To be removed from our email mailing list, please contact our office administrator at frontdesk@phillipssmiles.com OR call 858-578-1822.

Updates to our Privacy Policy may change from time to time and all updates will be posted on this page.

Stock and Patient Images This website includes stock photography models (Models) who are not actual patients of Phillips Family Orthodontics. Phillips Family Orthodontics has obtained the rights to use the photographs and use of the photographs is in compliance with the terms of those license agreements. Photography of patients is used with the patient’s express consent, and is not to be taken, used, or repurposed for any purpose or in any capacity. Patients have the right to retract their consent at any time, and can do so by notifying us directly via phone at 858.578.1822 or email at hello@phillipsfamilyortho.com.

The models and patients in any image do not personally endorse Phillips Family Orthodontics, or any products, services, causes, or endeavors associated with, or provided by, Phillips Family Orthodontics. The context in which the photographs are used on this website is not intended to reflect personally on any of the Models shown in the photographs. Phillips Family Orthodontics respective officers, directors, employees, agents and/or independent contractors assume no liability for any consequence relating directly or indirectly to the use of the photographs showing the models or patients on this website.

PART 2: TERMS OF SERVICE

1. Agreement to Terms By accessing the website and online patient portals of Phillips Family Orthodontics, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Medical Disclaimer Any use of this website or the information contained in the website is at your own risk. We will not be responsible for the consequences of your decision to utilize the information contained in this website. The medical information provided on this site is for educational purposes only. It is not intended nor implied to be a substitute for professional medical advice. Always consult your physician or healthcare provider prior to starting any new treatment or with any questions you may have regarding a medical condition.

3. SMS/Text Messaging Program By providing your phone number to Phillips Family Orthodontics, you consent to receive SMS text messages from our office.

• Program Description: Messages may include appointment reminders, treatment updates, account/billing information, and general office announcements.

• Message Frequency: Message frequency varies based on your appointment schedule and treatment plan.

• Rates: Message and data rates may apply depending on your mobile carrier plan.

• Opt-Out: You may opt out of the SMS program at any time by replying “STOP” to any message you receive from us. After you text “STOP”, we will send you one final message confirming your opt-out.

• Help: For assistance or more information, reply “HELP” to any of our messages, call our office at 858-578-1822, or email us at hello@phillipsfamilyortho.com.

• Liability: We are not responsible for any delays, errors, or failures in the receipt of any text messages, as delivery is subject to effective transmission from your mobile network operator.

4. Patient Harbor Portal & Online Accounts Phillips Family Orthodontics provides access to an online patient portal (“Patient Harbor”) for account management, payments, and scheduling.

• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

• Information Accuracy: You agree to provide accurate, current, and complete information when updating health history, addresses, and payment methods within the portal.

5. Online Scheduling & Rescheduling Our website and patient portal offer self-scheduling features.

• Rescheduling Limits: To ensure efficient operations for all patients, our portal utilizes a reschedule credit system. You may reschedule appointments freely within your allotted credits. Once those credits are exhausted, you must contact our office directly by phone to make further schedule changes.

• Staff Adjustments: We reserve the right to modify, confirm, or cancel any appointments made through the online scheduling widget. Our staff will communicate any necessary adjustments via phone or text.

6. Financial Agreements & E-Signatures The patient portal allows you to view financial agreements, accept treatment plans, e-sign documents, and make payments.

• Electronic Signatures: By utilizing the e-sign feature for financial agreements and informed consents, you agree that your electronic signature is the legal equivalent of your manual signature.

• Payments: You authorize Phillips Family Orthodontics (and our third-party payment processors) to charge the credit card, debit card, or bank account provided for down payments, remaining balances, or custom amounts as selected by you. You are responsible for ensuring your payment methods remain current to avoid interruptions in treatment.

7. Intellectual Property All content, branding, photography, and materials on this website are the property of Phillips Family Orthodontics and are protected by applicable copyright and trademark laws.

8. Governing Law Any claim relating to the Phillips Family Orthodontics website or patient portal shall be governed by the laws of the State of California without regard to its conflict of law provisions.